Master PC installation, configuration, repair, maintenance, and networking and fully prepare for the CompTIA A+ 220-801 and 220-802 exams This unique tutorial and study guide teaches the fundamentals of computer desktop and laptop installation, configuration, maintenance, and networking with thorough instruction built on the CompTIA A+ 220-801 and 220-802 exam objectives. Learn all the skills you need to become a certified professional and customer-friendly technician using today's tools and technologies. Every chapter opens with focused learning objectives and lists the exam objectives covered in that chapter. To meet the learning objectives, each chapter includes detailed figures, helpful Tech Tips, explanations of key terms, step-by-step instruction, and complete coverage of every topic. At the end of every chapter are comprehensive assessment tools, including a summary, review questions, labs, activities, and exam tips. Covers Both 2012 A+ Exams: A+ 220-801: - PC Hardware - Networking - Laptops - Printers - Operational Procedures A+ 220-802 - Operating Systems - Security - Mobile Devices - Troubleshooting Learn more quickly and thoroughly with all these study and review tools:
Learning Objectives provide the goals for each chapter
Practical Tech Tips give real-world PC repair knowledge
Soft Skills information and activities in each chapter cover all the tools and skills you need to become a professional, customer-friendly technician in every category
Review Questions, including true/false, multiple choice, matching, fill-in-the-blank, and open-ended questions, assess your knowledge of the learning objectives
More than 125 Lab Exercises enable you to link theory to practical experience
Key Terms identify exam words and phrases associated with each topic
Detailed Glossary clearly defines every key term
Critical Thinking Activities in every chapter take you beyond the facts to complete comprehension of topics
Chapter Summary provides a recap of key concepts
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About the Author
Cheryl Schmidt is a professor of Network Engineering Technology at Florida State College at Jacksonville. Prior to joining the faculty ranks, she oversaw the LAN and PC support for the college and other organizations. She started her career as an electronics technician in the U.S. Navy. She teaches computer repair and various networking topics, including CCNA, CCNP, VoIP, QoS, and wireless technologies. She has published other works with Pearson, including IP Telephony Using CallManager Express and Routing and Switching in the Enterprise Lab Guide. Cheryl has won awards for teaching and technology, including Outstanding Faculty of the Year, Innovative Teacher of the Year, and Cisco Networking Academy Stand Out Instructor. She has presented at U.S. and international conferences. Cheryl keeps busy maintaining her technical certifications and teaching, but also loves to travel, hike, do all types of puzzles, and read.
