Master IT hardware and software installation, configuration, repair, maintenance, and troubleshooting and fully prepare for the CompTIA(R) A+ Core 1 (220-1001) and Core 2 (220-1002) exams. This is your all-in-one, real-world, full-color guide to connecting, managing, and troubleshooting modern devices and systems in authentic IT scenarios. Its thorough instruction built on the CompTIA A+ Core 1 (220-1001) and Core 2 (220-1002) exam objectives includes coverage of Windows 10, Mac, Linux, Chrome OS, Android, iOS, cloud-based software, mobile and IoT devices, security, Active Directory, scripting, and other modern techniques and best practices for IT management. Award-winning instructor Cheryl Schmidt also addresses widely-used legacy technologies--making this the definitive resource for mastering the tools and technologies you'll encounter in real IT and business environments. Schmidt's emphasis on both technical and soft skills will help you rapidly become a well-qualified, professional, and customer-friendly technician. LEARN MORE QUICKLY AND THOROUGHLY WITH THESE STUDY AND REVIEW TOOLS:
Learning Objectives and chapter opening lists of CompTIA A+ Certification Exam Objectives make sure you know exactly what you'll be learning, and you cover all you need to know
Hundreds of photos, figures, and tables present information in a visually compelling full-color design
Practical Tech Tips provide real-world IT tech support knowledge
Soft Skills best-practice advice and team-building activities in every chapter cover key tools and skills for becoming a professional, customer-friendly technician
Review Questions--including true/false, multiple choice, matching, fill-in-the-blank, and open-ended questions--carefully assess your knowledge of each learning objective
Thought-provoking activities help students apply and reinforce chapter content, and allow instructors to "flip" the classroom if they choose
Key Terms identify exam words and phrases associated with each topic
Detailed Glossary clearly defines every key term
Dozens of Critical Thinking Activities take you beyond the facts to deeper understanding
Chapter Summaries recap key concepts for more efficient studying
Certification Exam Tips provide insight into the certification exam and preparation process
This book features chapter-ending exercises graded by course instructors. Answers are unavailable for independent study. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4.
About the Author
Cheryl Schmidt is a professor of Network Engineering Technology at Florida State College at Jacksonville. Prior to joining the faculty ranks, she oversaw the LAN and PC support for the college and other organizations. She started her career as an electronics technician in the U.S. Navy. She teaches computer repair and various networking topics, including CCNA, network management, and network design. She has published other works with Pearson, including IP Telephony Using CallManager Express and Routing and Switching in the Enterprise Lab Guide. Cheryl has won awards for teaching and technology, including Outstanding Faculty of the Year, Innovative Teacher of the Year, Cisco Networking Academy Instructor Excellence Award, and Cisco Networking Academy Stand Out Instructor. She has presented at U.S. and international conferences. Cheryl keeps busy maintaining her technical certifications and teaching but also loves to travel, hike, do all types of puzzles, and read.