A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction (Paperback)

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A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction By Andrew Waite Cover Image
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Description


Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording.

About the Author


Andrew Waite is a writer, speaker, and consultant on call centers. Andrew founded Inbound/Outbound Magazine, which later became Call Center Magazine. He has over 25 years of call center experience. He lives in Phoenix, Arizona.
Product Details
ISBN: 9781578200948
ISBN-10: 1578200946
Publisher: CRC Press
Publication Date: January 2nd, 2002
Pages: 504
Language: English