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A truly revolutionary method of change management, Appreciative Inquiry (AI) emphasizes inquiry into strengths, rather than focusing exclusively on fixing weaknesses. Written by the originators and leaders of the AI movement, this accessible guide offers a practical introduction to the method, which has been used to significantly enhance customer satisfaction, cost competitiveness, revenues, profits, and employee engagement, as well as organizations' abilities to meet the needs of society. Full of exciting stories that illustrate its many applications and benefits, this is the most authoritative guide to Al. By using this change method to systematically tap human potential, organizations, communities, and individuals become more effective.
About the Author
David L. Cooperrider is Professor and Chairman of the Department of Organizational Behavior at the Weatherhead School of Management, Case Western Reserve University. He is the author or coauthor of nine books. His 1987 article Appreciative Inquiry Into Organizational Life (with Suresh Srivastva) introduced the concept of Appreciative Inquiry. Diana Whitney is President of Corporation for Positive Change, the leading consulting firm practicing Appreciative Inquiry internationally, and a Distinguished Consulting Faculty at Saybrook Graduate School and Research Center. She has authored or edited eleven books. Whitney and Cooperrider are cofounders of the Corporation for Positive Change (www.positivechange.org) and The Taos Institute (www.taosinstitute.net).
“Appreciative Inquiry is currently revolutionizing the held of organizational development.” --Robert Quinn, Distinguished Professor of Management, University of Michigan Business School
“Appreciative Inquiry is the philosophy that is allowing us to engage the hearts, minds, and souls of our people--all of our people. Only when we do that, will we achieve breakthrough performance.” --Cindy Frick, VP organizational Development and HR Planning Roadway Express
“AI is a process that gets you moving the success spiral rather than down up the failure one. It has a motivating effect helping achieve self-fulfillment rather than getting into a doom and gloom syndrome.” --Rob Treeby, Health. Safety, and Environment Manager, BP AMOCO