Know What Matters: Lessons from a Lifetime of Transformations (Hardcover)

Before placing an order, please note:

  • You'll receive a confirmation email once your order is complete and ready for pickup. 
  • If you have a membership, please make a note of this in the order comments and we'll apply your discount.
  • Online orders are nonrefundable and cannot be exchanged.
  • If you place a pre-order to be shipped in the same order as currently available titles, an additional shipping fee will be added to your order.  
  • Women & Children First is not responsible for lost or stolen packages.
Know What Matters: Lessons from a Lifetime of Transformations By Ron Shaich Cover Image
We can order this for you!


A Wall Street Journal and USA Today bestseller

Ron Shaich, founder and former CEO of Panera Bread, shares the lessons he learned from a lifetime of asking what really matters and then making the transformations necessary to bring what really matters to life.

Shaich is a business visionary who has been part of building three iconic restaurant brands: Au Bon Pain, Panera Bread, and now Cava. Along the way, he developed "fast casual," a $100 billion-plus segment of the industry. Now he reveals what he learned about entrepreneurship, running large enterprises, business transformation, and life itself. He illustrates these lessons with his experiences turning a 400-square-foot cookie store into 2,400 restaurants with $5 billion in revenue, delivering annual investor returns of 25 percent over two decades, and outperforming both Starbucks and Chipotle. How did Shaich succeed repeatedly in such a notoriously tough industry? By discovering today what will matter tomorrow and never hesitating to undertake sweeping transformations in order to get the job done.

Shaich offers clear-headed lessons for the entire life cycle of an enterprise, from bootstrapping a startup to going public to managing large companies to selling a business. And the relevance of his message doesn't end in the boardroom. He challenges readers to grapple with how the business impacts life, sharing his own struggles and setbacks with as much candor as he describes his successes.

Telling yourself the truth, knowing what really matters, and getting it done is the path to creating and sustaining a meaningful life, a market-leading business, and even a healthier society. Shaich's reflections are sometimes practical ("Make smart bets"), sometimes philosophical ("Conduct an annual pre-mortem"), often challenging ("You don't own the business, the business owns you"), and always incisive ("You take the money, I'll take control."). Know What Matters is a powerful guide to building transformative businesses while leading a life you respect and leaving a positive impact on the world.

About the Author

Ron Shaich is the founder and former Chairman and CEO of Panera Bread and of Au Bon Pain and is the current Chairman and lead investor in Cava, Tatte, Life Alive, and Level99. Shaich makes his investments through Act III Holdings, a $1 billion-plus evergreen investment vehicle. In Shaich's last two decades as CEO, Panera generated annualized shareholder returns of 25 percent and was the best performing stock in the restaurant industry. Shaich is often credited with defining the $80 billion fast casual segment and is known for continually disrupting industry paradigms to find new ways to build companies of value and with values. Shaich has twice been recognized as an Ernst & Young Entrepreneur of the Year, was selected as the 2018 Restaurant Leader of the Year, and was presented the prestigious Nation's Restaurant News Pioneer Award as one of the most significant contributors in the history of the restaurant industry, joining the ranks of Colonel Harland Sanders, Ray Kroc, Norman Brinker, and J. Willard Marriott.Connect with Ron Shaich at
Product Details
ISBN: 9781647825591
ISBN-10: 1647825598
Publisher: Harvard Business Review Press
Publication Date: October 24th, 2023
Pages: 272
Language: English