** COVID-19 Alert **

To help protect the health of our staff and customers, our physical store will remain closed for the forseeable future. Our online store is open! We offer priority shipping and curbside pickup. Our phones are open from noon to 4 PM. We appreciate your support as we try to navigate the unique demands of this time.

Say This, Not That: How to Master 7 Dreaded Conversations As a Leader in the Modern Workplace (Paperback)


  • As COVID-19 cases continue to surge across the country, we have decided to temporarily close our doors for in-store browsing. 
  • During this time, we will offer priority shipping to anywhere in the U.S. as well as curbside pickup in the parking lot behind our store from 11 a.m. to 5 p.m. seven days a week.
  • Do NOT come to the store until you get a confirmation email that your order is complete and ready for pickup!
  • Women & Children First is not responsible for lost or stolen packages.
Say This, Not That: How to Master 7 Dreaded Conversations As a Leader in the Modern Workplace Cover Image
Unavailable from our sources


What's the best way to deliver bad news? How do you lead someone if you don't particularly like or get along with them? What do you say to someone who has asked for a raise they haven't earned? How do you motivate someone who seems to have lost their mojo? What should you say to get a person to understand that their behavior isn't acceptable? And most importantly, how do you do all this without demotivating the people you have been tasked to lead?

As a leader in the modern workplace, you're going to face some difficult, awkward, and emotionally charged conversations with your employees. This book will give you all the tools you need to go further, faster, and be more effective with these conversations.

Using this proven behavioral science, you can:

Achieve an uncanny ability to quickly read and adapt to people with unparalleled precision.

Easily anticipate and connect to others' interests, needs, challenges, and expectations.

Inspire productivity and a positive culture.

Drive greater performance, growth, and results.

Product Details
ISBN: 9781732645585
ISBN-10: 1732645582
Publisher: Flickinger Consulting, LLC
Publication Date: May 22nd, 2020
Pages: 162
Language: English